Refund policy
# Refund Policy
## Returns
We have a *7-day return policy, which means you have **7 days after receiving your order* to request a return.
To be eligible for a return, your item must be:
* Unused and in the same condition as received.
* In its original packaging with all tags intact (if applicable).
* Accompanied by the receipt or proof of purchase.
To initiate a return, please contact us:
*Phone:* +91 799 923 1761
*Email:* hathkidori@gmail.com
*Return Address:*
HathKiDori
F10 Education board office colony RAIPUR CHHATTISGARH Pin 492001
Please do not send any items back without contacting us first. If your return request is approved, we will provide you with the return instructions.
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## Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
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## Non-Returnable Items
Returns are not accepted for:
* Customized or personalized products.
* Gift cards.
* Sale or clearance items.
* Products that have been used, worn, washed, or damaged after delivery.
* Any item that is returned without prior approval.
If you are unsure whether your item is eligible for a return, please contact us before sending it back.
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## Exchanges
If you wish to exchange an item, please contact us within *7 days of delivery*. Exchanges are subject to product availability and approval after inspection of the returned item.
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## Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within *7–10 business days*. Processing times may vary depending on your bank or payment provider.
If more than *15 business days* have passed since your refund was approved and you have not received it, please contact us:
*Phone:* +91 799 923 1761
*Email:* [hathkidori@gmail.com](mailto:hathkidori@gmail.com)
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## Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
*HathKiDori*
📞 +91 799 923 1761
✉️ hathkidori@gmail.com
*Address:*
F6 Education board office colony RAIPUR CHHATTISGARH Pin 492001
